Customer Care Experience Examples. The largest employee-owned company in America, Publix consistently ranks at the top of customer service and experience. Exceptional customer service experience at every single touchpoint.
Traditionally, efforts to enhance customer experience have focused on gathering a tremendous amount of detail about individual touchpoints—identifying the key moments that have an outsize impact on customer satisfaction, determining why care fell short, and developing remedies to improve service.
The largest employee-owned company in America, Publix consistently ranks at the top of customer service and experience.
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Customer service expert cv June 2020
Tips for CX Planning and Strategy. I am also very experienced in meeting customer needs and problem-solving. It's probably no shock to you that Publix has made it onto my list of inspiring customer experience examples.
