I Have Experience In Customer Service. Customers who are dealing with a service issue HATE the feeling of uncertainty. I've learned that by listening to the If you're coming from a different field where you have experience interacting with customers, "I want to know why they're looking to transition into a.
Customer service experience can be a valuable skill in many jobs, so you obviously want to include it on your resume.
Many of us start out working in customer service as a stepping stone to our next job, but it can be difficult to figure out how to climb that corporate ladder.
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Who owns Customer Experience in your organization?
Customer service experience goes way beyond the actual one-to-one interaction between agent and customer. Customer experience is shaped by customers' expectations, which largely reflect previous experiences. The definition of "customer service experience," in my opinion is eliminating the unknown.
