Experience In Customer Service. Customer service experience goes way beyond the actual one-to-one interaction between agent and customer. Exceptional customer experience calls for clear accountability between the front office functions like sales, marketing, and customer service with back-office functions such as business intelligence, reporting, procurement, inventory management, etc.
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
Customer service directors know this well.
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Putting the "You" first, every time. They're not the same thing, but they are related. For example, customer service could be helping an upset client with an issue they are having with your product or service.
