What Is A Good Customer Service Representative

What Is A Good Customer Service Representative. Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one." Customer service representatives are integral to the success of a business. Many customer service representatives answer incoming calls in telephone call centres, which are increasingly called customer contact centres.

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And about sending them away happy - happy enough to pass positive feedback about your business along to I know this verges on the kind of statement that's often seen on a sampler, but providing good customer service IS a simple thing. Safelite Autoglass has grown, quarter after quarter, with a focus on improving. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

I'd say the remainder of the job is sensing what they need from you and the product.

This includes good communication and problem-solving skills, quick wit.

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In this article: What is a Customer Service Representative? To do well in this role you need to be able to remain calm when customers. Upwork has the largest pool of proven, remote customer service representatives.